Refund policy



Return and Refund Policy – PPC Plasterboard

At PPC Plasterboard, we are committed to providing high-quality building materials and a positive customer experience. Please read our return and refund policy carefully before placing your order.

Change of Mind, Incorrect Purchases, or Surplus Materials

We do not accept returns or offer refunds for change of mind, incorrect product selections, or surplus materials. It is the customer’s responsibility to ensure the accuracy of their order before checkout. If you have questions about a product, feel free to contact us before making a purchase.

Damaged or Faulty Goods

If your order arrives damaged, defective, or in unsatisfactory condition, you must notify us within 48 hours of delivery. Please include the following in your email:

  • Your order number
  • Clear photos of the product(s) and packaging
  • A brief description of the issue

Once we receive and assess your claim, we will notify you of the outcome. If eligible, we will offer one of the following:

  • A replacement product
  • A full refund to your original payment method
  • A store credit

We reserve the right to deny a claim if the damage appears to have occurred after delivery or is due to misuse.

Incorrect or Missing Items

If you receive an incorrect item or your delivery is incomplete, please contact us within 48 hours of receiving your order. We will investigate and arrange to send the correct item(s) or issue a refund where appropriate. We may request photographic evidence to assist in resolving the issue.

Manufacturer Warranties

Some products sold through PPC Plasterboard may be covered under a manufacturer’s warranty. If you believe your product is faulty due to a manufacturing defect outside of the return window, please contact us with the product details and issue, and we will assist you in lodging a warranty claim with the manufacturer.

Return Conditions

Approved returns must meet all of the following conditions:

  • The product is unused and in its original, unopened packaging
  • The return request is submitted and approved within 7 days of receiving the goods
  • The return has been authorised by our team before being sent back

Restocking and Collection Fees

All approved returns are subject to a 20% restocking fee.

Customers are responsible for returning the product to our warehouse. If you require collection of the goods, a $120 collection fee will apply. This fee must be paid prior to pick-up and will not be refunded under any circumstances.

How to Initiate a Return

To request a return, please email us at:

📧 sales@ppcsupplies.com.au
📧 adelaide@ppcsupplies.com.au
📞 9455 7526

Please include:

  • Your full name and contact details
  • Your order number
  • Details of the product(s) you wish to return
  • Reason for return and any supporting evidence (e.g., photos)

Our team will review your request and provide further instructions.

Refund Processing

If a refund is approved, it will be issued to the original payment method within 7 business days of receiving and inspecting the returned goods. Refunds do not include any original shipping or handling fees unless the return is due to our error (e.g., damaged or incorrect item).

Refunds will only be processed once the returned goods are confirmed to meet our return conditions.

Contact Us

If you have any questions about your order, a product, or our return process, please don’t hesitate to contact our team:

📧 sales@ppcsupplies.com.au
📧 adelaide@ppcsupplies.com.au
📞 9455 7526